Manage

Reduce the cost and
life cycle of repairs

The claims process has historically been a drawn out, expensive and time consuming process for insurers that also leaves their policy holders frustrated by the lack of visibility into the process.

Arnie’s automated workflows, transparent repairer selection and at-a-glance status on claims, makes it easy to monitor claims, repairers and costs with ease.

How it works

Request quotes
from repairers
Assessors can make
assessments
remotely
Review worklists for
status on claims
Monitor dashboards
for items needing
attention
Retrieve
documents and
communications

Real Time Job Tracking

Prevent customer complaints, strengthen relationships with your repairers and keep claims moving. Arnie’s job tracking capabilities, worklists and dashboards provide at-a-glance updates of claims in process and alert you to any that require attention. Assessors and repairers complete tasks within the system, which updates automatically, so you’ll always have access to the most up-to-date information on a claim. Claims staff also have direct access to Arnie and can provide updates while the customer is still on the line.

User-friendly

Arnie is a powerful tool with an intuitive, user-friendly design. It’s configurable to existing insurer workflows and requires minimal end-user training. All you need is a computer and internet connection to get started. There’s no special software or IT training required. Managers, claims staff and assessors will be up and running after one hour of training and experts after processing a few claims. The iPad and tablet-friendly interface make it easy to access and update the system anywhere, anytime.

Make better decisions

Empower your assessors and claims staff to make better decision and manage claims more effectively. Comprehensive repairer performance ratings make it easy to select the best provider for every claim. Competitive quotes provide visibility into repair costs. In addition to repairer quotes, Arnie provides historical pricing data for similar repairs, industry parts price lists, vehicle valuation guides and extensive details on the vehicle. A total loss versus repair calculator makes it easy to calculate whether a vehicle should be repaired or sent to a salvage agent.

Robust data repository

Enjoy easy access to full documentation for all your claims. Upload, store, share and comment on documents. Review quotes and photos from repairers. Any supplements or updates are automatically highlighted in the system. Worklists provide visibility into claim status and whether repairers’ are meeting their KPIs. All user actions are time and date stamped. Reporting on expenditure and staff productivity is comprehensive and can be analysed in the finest detail.

Manage every aspect of the claims process
from start to finish on Arnie.

  • Quote requests
  • Repairs
  • Salvage agent notifications
  • Invoicing
  • Document storage

Request your FREE consultation with our expert advisers