Connect key stakeholders on one
end-to-end solution for the
claims process

Information isn’t the problem when processing auto repair claims. There’s plenty of it but the problem is that it’s siloed. Insurers, assessors and repairers all collect their own data on a claim. Parts lists and car valuation guides are chased down by different personnel every time a new claim is opened.

Arnie leverages the existing infrastructure and data of everyone involved in the claims process, centralising it on one, cloud-based platform.

Arnie connects

  • Insurers
  • Parts lists
  • Assessors
  • Vehicle valuation guides
  • Repairers
  • Quote systems
  • Salvage agents
  • Invoicing systems

Integrates with existing software

Insurers can use Arnie as a standalone cloud-based platform with access to industry parts lists and car valuation guides or integrate it with a variety of systems, including insurer policy systems. When paired with policy systems, all claim details are populated within Arnie so the claims management team can easily begin the repair fulfilment process. Arnie’s reporting module can import multiple systems’ data into a single database for multi-dimensional analysis. Arnie also works with repairer and salvage agent quoting and invoicing software. Repairers who don’t have a quotation package can upload quotes to the system, fax or email directly to the insurer. Arnie automatically recognises faxes or emails and attaches them directly to the claim.

Transparent repairer selection

Arnie links to over 14,000 registered repairers and makes it easy to choose the best repairer for every claim. Arnie provides a responsive selection of auto repairers based on geographic location, job size, vehicle type and past performance. Performance is measured by how quickly the jobs are turned around and the quality of workmanship. Performance measures and competitive quotes, supplemented by industry parts lists, ensure fair pricing and on-time, on-budget work once the job is awarded. Insurers can also analyse which repair shops receive a larger than average share of work, enabling them to negotiate for preferential pricing plans.

Requests for quotes

Automatic requests for quotes can be sent to an individual shop or multiple shops for a competitive quote. Repairers submit quotes with supporting documentation in the system and Arnie automatically creates a task for an independent, on-road or in-house assessor to review and approve the quote. Vehicle damage images, complete vehicle details, electronic valuation and parts pricing are included to assist with the decision. Any supplements or updates to quotes are highlighted by the system.

Centralised collaboration platform

Improve relationships with repairers, customers and your team with a cloud-based platform which updates in real time. Eliminate time-consuming back and forth. Arnie stores all tasks, documentation and communications related to every claim, making it easy to access updates and track progress. The system is iPad and tablet friendly so assessors or repairers can easily access claim details, complete workflows or input updates from anywhere, anytime.

Arnie helps streamline the claims processes and
boost organisational efficiency.

  • Competitive repairer quotes
  • Historical data on repairs
  • Parts lists
  • Cloud-based
  • iPad and tablet friendly

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